In most cases, you'll find a live transfer much simpler if we have access to your registrar login to make changes to the settings on your behalf. If your registrar is Godaddy, please follow the instructions outlined on their site and add firstname.lastname@example.org to the approved admin list:
If your registrar is NOT Godaddy:
You may want to reach out to your registrar to inquire about delegating access to a webmaster.
You may alternatively send your login/pw details to email@example.com and we'll take care of any changes needed for you.