In most cases, you'll find a live transfer much simpler if we have access to your registrar login to make changes to the settings on your behalf. If your registrar is Godaddy, please follow the instructions outlined on their site and add email@example.com to the approved admin list:
If your registrar is NOT Godaddy:
You may want to reach out to your registrar to inquire about delegating access to a webmaster.
You may alternatively send your login/pw details to firstname.lastname@example.org and we'll take care of any changes needed for you.