Plain English Explanation:
Your Registrar is where you bought your domain name. Your registar will keep a DNS Zone file for your domain name. Your DNS Zone file is a central location where all the configurations for your domain name are held. This set of instructions can be thought of similarly to a house address... where a street name, city, state, and zip code are all needed in order to provide the description of a location.
Your DNS Zone file acts likesomething like a home address and post office... routing URLs, Email, Ownership Verification Meta Tags and more throughout the internet.
It's important to note here that your website host and your email host are completely separate services. Your Zone file simply points the path to the correct products you plan to utilize. We do not provide email services. You may choose from any Email provider available, and our recommendation is to utilize Gmail For Business as your provider.
If you are currently running email through your domain:
We will need, at bare minimum - copies of the MX records detailing where your email services are routed. In the end, we will need to point the Nameservers to our platform. Your Nameservers determine who holds the DNS zone file records.
We will need to make the necessary MX record changes on our end prior to updating the nameservers to ensure your services continue to operate.
Below are options for delegating or providing access for our teams to make these changes for you, as well as options for helping make these changes without providing our teams registrar access.
All Other Registrars:
If you would like us to make changes for you, please choose from the following options:
- Provide our live transfer team your registrar login & pw. We're happy to make these changes for you, and you are welcome to update/change your PW after our teams have completed changes for you.
- Delegate Access to your Registrar using a similar feature (if available) to Godaddy's Delegate Access capabilities.
If you would like to make your own changes to the nameservers in your registrar:
- Provide a copy of the MX records & DNS Zone file contents to our live transfer teams. This may be a text file or screenshot - We will need to update your zone file on our end prior to having you change your nameservers.
Verifying MX Records Prior to updating Nameservers:
Your email and other services MUST be updated on our end prior to the Nameservers being changed. Otherwise your email services may abruptly stop working without any warning.
Once you have verified all of the above, the Nameservers will need to be updated. If we're making the changes for you, you do not need to do anything. Our teams will simply provide an update once everything has been completed.
If you are updating your own nameservers, and have verified our teams have updated your MX records, you may update your nameservers on file to: